Course Description
Once built, a data centre must be operated to deliver the availability it was designed for — and operational failures, not design flaws, are a leading cause of outages. Data centre operations and management is a mission-critical discipline combining facilities management, availability engineering, and rigorous process control.
This course develops comprehensive data centre operations capability: availability engineering to achieve high uptime, power and cooling operations, monitoring, maintenance, capacity management, and the operational processes and change control that protect availability. Participants learn to run mission-critical facilities reliably, manage risk, and continuously improve operational performance.
What you will achieve
By the end of this training course, participants will be able to:
- Explain data centre operations and its role in availability
- Apply availability engineering and understand downtime costs
- Operate power systems (UPS, distribution, generators)
- Operate cooling and environmental systems
- Apply monitoring and DCIM tools
- Manage maintenance of critical infrastructure
- Apply change control and operational discipline
- Manage capacity, risk, and continuous improvement
How the course is delivered
The course combines data centre operations principles with practical availability, maintenance, and process examples. Participants work through operational scenarios, incident simulation, and change control using realistic data centre situations.
The programme emphasises the operational discipline and process control that protect availability in mission-critical facilities.
Designed for
This training course is ideal for:
- Data centre operations and facilities managers
- Critical infrastructure operators and technicians
- Maintenance and reliability staff in data centres
- Operations and shift managers
- Anyone running mission-critical facilities
Daily programme
- Data centre operations and availability
- Availability engineering and downtime cost
- Operational standards and frameworks
- The operations organisation
- Operating UPS and power systems
- Operating cooling and environmental systems
- Monitoring and DCIM tools
- Environmental controls
- Maintenance of critical infrastructure
- Change control and MOP/SOP
- Incident and emergency response
- Risk management
- Capacity management
- Operational KPIs
- Continuous improvement
- Case study and review
Certification & accreditation
BII Certificate of Completion
BII Certificate of Completion Upon successful completion, participants receive a BII Development Institute Certificate of Completion with a unique reference code that is independently verifiable. Our certificates are recognised internationally and reflect successful completion of your chosen programme.
