Course Description
Generative AI and large language model (LLM) copilots are emerging as powerful tools for maintenance and reliability engineers — assisting with troubleshooting, procedure generation, failure analysis, and access to technical knowledge. This forward-looking course explores how generative AI is applied in the maintenance and reliability domain.
Participants learn what generative AI and LLMs are, how AI copilots assist maintenance engineers in real work, and how to use them effectively and responsibly. The course covers practical applications — from querying equipment manuals and standards to drafting work instructions and supporting root cause analysis — while addressing the limitations, verification, and governance that professional use demands.
What you will achieve
By the end of this training course, participants will be able to:
- Explain what generative AI and large language models are
- Understand how AI copilots assist maintenance and reliability engineers
- Apply generative AI to troubleshooting and failure analysis support
- Use AI to access and query technical documentation and standards
- Draft work instructions and maintenance procedures with AI assistance
- Understand retrieval-augmented generation (RAG) for technical knowledge
- Recognise the limitations, risks, and verification needs of generative AI
- Apply responsible governance for AI use in maintenance
How the course is delivered
The course combines explanation of generative AI concepts with practical demonstrations of AI copilots applied to maintenance tasks. Participants explore real use cases — troubleshooting support, documentation querying, and procedure drafting — while learning to verify and govern AI outputs.
The programme emphasises responsible, effective use of generative AI as an assistant to the engineer, not a replacement for engineering judgement.
Designed for
This training course is ideal for:
- Maintenance and reliability engineers
- Technical and field service engineers
- Maintenance planners and technical authors
- Reliability professionals exploring AI tools
- Anyone adopting AI copilots in technical work
Daily programme
- What is generative AI and how LLMs work
- Generative AI versus predictive AI
- The role of AI copilots for engineers
- Capabilities and limitations
- Troubleshooting and failure analysis support
- Querying manuals, standards, and technical knowledge
- Retrieval-augmented generation (RAG) for maintenance
- Drafting work instructions and procedures
- Verifying and validating AI outputs
- Limitations, risks, and hallucination
- Governance and data security
- Case study workshop and future outlook
Certification & accreditation
BII Certificate of Completion
BII Certificate of Completion Upon successful completion, participants receive a BII Development Institute Certificate of Completion with a unique reference code that is independently verifiable. Our certificates are recognised internationally and reflect successful completion of your chosen programme.
